Chatbot
Interactive dialog available 24/7

Chatbot, your full-time conversational agent !

To keep the Help Desk busy, choose a service that will handle user requests. This solution will make it easier and faster for your visitors to find answers to their questions, thus giving them more satisfaction…this solution will reduce the burden on the support team.
Its use is simple, it understands the natural language and works on the principle of questions/answers. All you need to do is incorporate the most asked questions into the robot. You can optimize it by analyzing its performance derived from user feedback. This offer simplifies the processing of requests and saves time and therefore efficiency.

Example of implementation

When an entity wants to optimize the daily life of its teams and improve the user experience
The formulated need :
How can I reduce the call load to the Helpdesk ?
The solution imagined :
Setting up a chatbot to immediately answer the most common questions about the working environment of CACIB users. This saves a lot of time and improves the user experience through its responsiveness and efficiency. The chatbot also allows to get more feedback from visitors, thus offering all the cards to develop and perfect the communication of the entity.
Our perimeter :
chatbot dialog box robot customer service conversational agent helpdesk
’’
Helpy is 371 acquaintances, 900 conversations over the last 3 months, of which 350 avoided helpdesk calls.
’’
Didier Winkelmuller - CACIB/CA-GIP

Contact us

By email, telephone or face to face, we guarantee a good connection!

Contact us

By email, telephone or face to face, we guarantee a good connection!
contact.digiteam@ca-cib.com

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